Unable to upgrade firmware from Windows 10

qmorewhy

Hello,

I cannot upgrade the firmware form Windows 10. It just say "No device connected".

Any workaround?

Thanks.

hector

I'm experiencing the same thing

Stuck on V1.24 until I can update it... which means that I can't use my V6II/RF60 to the full potential

hector

Just tried it on friend's laptop with Windows 8 and same issue... hopefully we'll get a solution soon was hoping to play around with it this weekend but doesn't seem like that'll happen.

Class A

This could be an issue with the missing digital signatures for the Cactus drivers.

Installation on Windows 7 is straightforward, but starting with Windows 8, Microsoft have made it harder to install drivers that are not authorised by them.

Try following the instructions to install the Firmware Updater for Window 8/10. (ignore the bit about a "missing libusb0.dll"; you should try the procedure even if you don't see that error message). There is some rebooting involved, but it should work in the end.

Geordieboy77

This could be an issue with the missing digital signatures for the Cactus drivers.

Installation on Windows 7 is straightforward, but starting with Windows 8, Microsoft have made it harder to install drivers that are not authorised by them.

Try following the instructions to install the Firmware Updater for Window 8/10. (ignore the bit about a "missing libusb0.dll"; you should try the procedure even if you don't see that error message). There is some rebooting involved, but it should work in the end.

RF60 firmware does not work with windows 10 at all however if you can update the firmware on a windows 7 OS it run`s flawlessly which is what I had to do, it will not work on windows 10 following various recommendations

Antonio

...it will not work on windows 10 following various recommendations

Does that include the digital signature trick?

Here are the steps for Windows 10:
Before installing the Updater and or connecting your Cactus device, you will need to disable the Signed Driver Enforcement (also known as digital signature) on your Windows 10. 

Follow the steps below:

1. Press Windows key on your keyboard .
2. Go to Setting >> Updater & Security >> Recovery >> Advanced Startup (computer will restart here)
3. After restarting Windows, click Troubleshoot.
4. Click Advanced Options.
5. Click Windows Startup Settings.
6. Click Restart.
7. After restarting your computer a second time, choose Disable Driver Signature Enforcement from the list by typing the number 7 on your keyboard (your computer will restart automatically).
8. After restarting, you will be able to install the Cactus Firmware Updater normally. During installation Windows will display a warning message, click Install this driver software anyway.

Thanks in advance for confirming.

Geordieboy77

...it will not work on windows 10 following various recommendations

Does that include the digital signature trick?

Here are the steps for Windows 10:
Before installing the Updater and or connecting your Cactus device, you will need to disable the Signed Driver Enforcement (also known as digital signature) on your Windows 10. 

Follow the steps below:

1. Press Windows key on your keyboard .
2. Go to Setting >> Updater & Security >> Recovery >> Advanced Startup (computer will restart here)
3. After restarting Windows, click Troubleshoot.
4. Click Advanced Options.
5. Click Windows Startup Settings.
6. Click Restart.
7. After restarting your computer a second time, choose Disable Driver Signature Enforcement from the list by typing the number 7 on your keyboard (your computer will restart automatically).
8. After restarting, you will be able to install the Cactus Firmware Updater normally. During installation Windows will display a warning message, click Install this driver software anyway.

Thanks in advance for confirming.

I can confirm this did not work for me hence having to update on an older OS such as windows 7

hector

...it will not work on windows 10 following various recommendations

Does that include the digital signature trick?

Here are the steps for Windows 10:
Before installing the Updater and or connecting your Cactus device, you will need to disable the Signed Driver Enforcement (also known as digital signature) on your Windows 10. 

Follow the steps below:

1. Press Windows key on your keyboard .
2. Go to Setting >> Updater & Security >> Recovery >> Advanced Startup (computer will restart here)
3. After restarting Windows, click Troubleshoot.
4. Click Advanced Options.
5. Click Windows Startup Settings.
6. Click Restart.
7. After restarting your computer a second time, choose Disable Driver Signature Enforcement from the list by typing the number 7 on your keyboard (your computer will restart automatically).
8. After restarting, you will be able to install the Cactus Firmware Updater normally. During installation Windows will display a warning message, click Install this driver software anyway.

Thanks in advance for confirming.

Will give this a try later tonight *fingers crossed*

Thanks for the input everyone - a little frustrating not being able to use your new toy!

Antonio

Thanks for the report @Geordieboy77
I have forwarded to R&D.
Maybe Windows 10 had updates that changed how we could bypass it?
Anyhow we have been working on the official method, without the workarounds. I hope we will have that sorted out soon.

Yes we hope to fix this ASAP, @hector.

Thank you all for your patience.

Antonio

@hector @Geordieboy77

Here's a beta version that we tested to work without the workaround:
http://www.cactus-image.com/Firmware/setup_1.0.7.zip

I just tried it on my Windows 7.

Note that before the installation starts, it will first uninstall your existing Updater.

Try and see if it works.

Thank you!

christianalencar

I still try this but it is not works in Windows 10 (i try four times) this.

we have another way for that?

Antonio

So what was prompt on screen during the installation?

Or was the install smooth, and you only had problem when plugging in the RF60?  Missing USB driver still?

When you install, did it prompt you to first uninstall the existing Updater?

hector

@Antonio that beta version worked for me! It uninstalled the other version I already had, installed and read the RF60 right away

Maybe we should consider making that the official Windows 10 version... haha.

Antonio

Great news, @hector!

Thanks for reporting. We tried on multiple computers in our office and it worked just fine as well.

@christianalencar, can you confirm it's not working on yours?
Please share the prompt windows you see so we can find out what may have went wrong.

Do check if your anit-virus program may pop up and blocked it.

Thanks!

Architectfadi

Great news, @hector!

Thanks for reporting. We tried on multiple computers in our office and it worked just fine as well.

@christianalencar, can you confirm it's not working on yours?
Please share the prompt windows you see so we can find out what may have went wrong.

Do check if your anit-virus program may pop up and blocked it.

Thanks!

Hi,

I had the same problem as the original poster. Installed the beta version which managed to find the flashgun but would only install firmware 204 and not 207. The latest firmware I get every time I click on check for latest firmware is 204. How can I get firmware 207 please?

Thanks

raychan

Great news, @hector!

Thanks for reporting. We tried on multiple computers in our office and it worked just fine as well.

@christianalencar, can you confirm it's not working on yours?
Please share the prompt windows you see so we can find out what may have went wrong.

Do check if your anit-virus program may pop up and blocked it.

Thanks!

Hi,

I had the same problem as the original poster. Installed the beta version which managed to find the flashgun but would only install firmware 204 and not 207. The latest firmware I get every time I click on check for latest firmware is 204. How can I get firmware 207 please?

Thanks

I replied you email. Please check. 

Thank you. 

nurmusik

Hi everybody,

may be it´s "an old hat",but anyway: I just wanted to confirm that the "Workaround" from Antonio postet on Sept. 6th worked with my RF60 under Win 10 absolutely smooth.

Best regards,

Bernd

Antonio

Hi everybody,

may be it´s "an old hat",but anyway: I just wanted to confirm that the "Workaround" from Antonio postet on Sept. 6th worked with my RF60 under Win 10 absolutely smooth.

Best regards,

Bernd

Thanks Bernd for confirming.

We uploaded a new version of the Updater and it should now work right off the bat.

Cheers!