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Error: Update failed, Error code 99

skalinkinskalinkin
in RF60X Problems
Hello, 

Since I have two camera systems, Nikon and Olympus I am switching firmware pretty often. I have connected V6II and updated to OLY firmware. Then I updated my F60 firmware to latest. End at the end I plugged in my F60X  pres update button and it showed me error. You can see attached screenshot. I am not able to use flash anymore. After switching on nothing happens. 

holding NEXT and turning on the flash does not do anything.

Comments

  • AntonioAntonio
    Have you tried unplugging and start over again and try installing the firmware again on the RF60X?

    Thanks!

    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • skalinkinskalinkin
    yes. multiple times and different versions. the flash is recognized by computer over USB but it looks like it dad.
  • AntonioAntonio
    I am very sorry to hear about this.

    Confirmed with R&D that the hardware malfunctioned when you see Err99.  Please contact your dealer for warranty service.

    Thank you. 

    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • skalinkinskalinkin
    I have contacted B&H and they told me to contact the vendor..
    I have escalated the request and it is now on review with someone who makes decisions. 

    Also I checked my records and found out that I have got my flash from B&H last year on Feb 10. I suspect that B&H will say that warranty is gone. and I am on my own.

    Could you repair my device?
  • AntonioAntonio
    edited February 2018
    Yes of course we are willing to service your V6 II. Please email us your B&H invoice.

    Since it is over a year since purchase date there will be a inspection / repair fee of USD 15  + parts fee (quoted upon checking your unit). 

    For return instructions please refer to:

    Thank you.

    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • pclpcl
    hi, i have 2 cactus V6 , 2 flash RF60 and 1 flash RF60X. i have updated with last firmware version all my devices, excepte the RF60X model . With the last one, (A08-24 sept 2018) i get update failed, error code 99 . (if i flasf with the 104 (19 january , it's ok.. ) i have read this forom bun i cant find any solution to resolve this issue... regards
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