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Selection dial stuck in the IN position

ozsuguitanozsuguitan
edited October 2016 in V6 IIs Problems
My selection dial for my V6 IIs is now stuck in the "IN" position. Do you have contact information for me to call or eMail support?

Comments

  • raychanraychan
    Please contact our customer service for assistance. Our email is info@cactus-image.com .

    All the best, 
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • ozsuguitanozsuguitan
    My primary unit just stopped working; it won't turn on. I was limping along using the stuck one as a remote, but now I'm dead in the water. I eMailed technical support two ways so let's see how quickly this is resolved. I'm very hopeful and happy with Cactus so far!

    -Oz
  • AntonioAntonio
    Hi Oz, Ray said the problem is fixed?
    Cool!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • ozsuguitanozsuguitan
    Hi!

    I don't know about fixed. The process is not really smooth:

    • Send the units back at my expense (lag time, probably a month+)
    • Purchase new units with shipping at my expense in the meantime
    • Receive old units repaired
    • Send back the new units with shipping at my expense
    So, I essentially have to pay for shipping three times so I can have minimum downtime.

    Am I going to have to keep transmitters in reserve to avoid this problem?

    Also, I can't mix and match V6II and V6IIs in the kits. I wish I could!

    Yet another, it's not clear how I will be refunded for just the transmitters when I buy a kit shipped to me. 

    WHEW!

    -Oz
  • AntonioAntonio
    Hey Oz, Ray just replied you via email ;)
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • ozsuguitanozsuguitan
    STILL WAITING for my refund/repair/switch on these transmitters. Five weeks later, still nothing.

    This is not an impressive process.
  • raychanraychan
    Hello Oz,

    I replied you via email.

    Thank you.
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • ozsuguitanozsuguitan
    Just to circle around...

    Cactus eventually fixed this problem for me. After a bunch of communication, I got some new units as replacement for my broken units.

    -Oz
  • AntonioAntonio
    Thanks Oz for posting an update. :-)
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "NIK.A.001", "v.103", or "A06".

    TTL or HSS not working on Cactus V6 II and V6 IIs? Be sure to check hot shoe connectivity by doing the <CAMERA INFO> check.

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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