Firmware Updater Ver1.11 Not Detecting Device

I followed the directions for the update by disconnecting batteries on my V6, connecting the USB mini-B cable to the unit, and switching it to RX / TX while holding down the menu button.

The V6 unit flashes red and the computer sees it as 'Cactus V6' in the hardware Device Manager (with a caution / no drivers flag), however the firmware updater cannot detect it (Status: No device connected), regardless of if I reset the computer, plug it in / out again, or run the firmware updater in Admin mode.

Any help / suggestions? Is the flashing red lights normal on the V6 unit? Running Windows 8.1 if that helps.
Attached a screenshot of the updater.

Comments

  • edited August 2014
    It seems like the driver installation did not work.

    Installing the drivers on Windows 8 is unfortunately a bit of a convoluted process due to Microsoft's insistence on digitally signed drivers.

    Did you follow all the steps explained in the FAQ entry "How can I install Cactus V6 firmware updater on Windows 8?"?
  • Ah, thanks that fixed the problem. I was busy so I didn't bother to read the instructions (d'oh) and the updater itself made no mention of that step / workaround during install / after the install. I hope the future OSX version (if you develop one) wouldn't have this issue.

    In the meanwhile, thanks, fixed!
  • Hey peeps, I bumped into a video made by Dyeless on installing the Updater on a Windows 8 machine. In case anyone else is having a problem they can also check out the tutorial here:



    Thanks Dyeless for sharing!
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) but not by X-TTL firmware versions:  PEN.A.001 NIK.A.001 OLY.A.001.  No schedule has been released yet for an "A" version firmware on the V6 (MK1). 

    Cactus RF60X / RF60 Firmware versions A04 and A03 currently ONLY works with PEN.A.001 NIK.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
  • Hello,

    i have the same Problem with Windows 7. Do you also have any solution for that? It worked in the past, now i have V1.0.185 installed on the triggers.

    Kind regards,

    Torben
  • edited December 2014
    Hello Torbo666,

    May I help?

    Have you got a chance to use another USB to mini USB cable? In case you are using USB cable from battery pack, it may not work with PC because it is not designed for data transfer. Another way is to install the firmware updater on other PCs. I use Win 7 also, but I didn't find problem installing it on Win 7.

    Hope that helps.
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • Hi

    I was having the same problem with windows 7 using Firmware
    Updater Ver1.11, No device connected! I’ve just tried another Mini USB cable
    and the Updater worked fine, It recognised my V6 and let me update to the
    latest Firmware!

    Thanks raychan! J

  • Raychan, you are my Hero! Problem is solved, was the wrong cable.

    Kind regards and have a nice day!!!
  • Excellent! I'm so happy to see the problem is solved nicely =)
    Ray Chan

    Senior Product Specialist
     
    Cactus®
    Harvest One Limited
  • FYI I see Dyeless posted an updated video for installing the Firmware Updater on Windows 8:



    Thanks again Dyeless :)
    Antonio Lao
    Brand Manager
    _____________

    To help us better help you, always state the exact firmware version installed on your Cactus device(s), such as: "1.1.013", "FUJ.1.002", "NIK.A.001", "v.103".

    For the time being, Cactus V6 (MK1) running on firmware version 2.1.001 can be triggered by a V6 II (MK2) running on Multi-brand HSS firmware (e.g. 1.1.013) but not by X-TTL firmware versions:  PEN.A.001 NIK.A.001 OLY.A.001.  No schedule has been released yet for an "A" version firmware on the V6 (MK1). 

    Cactus RF60X / RF60 Firmware versions A04 and A03 currently ONLY works with PEN.A.001 NIK.A.001 and OLY.A.001.  Other "A" version of X-TTL firmware will be released soon. For both Multi-brand HSS and X-TTL firmware versions (FUJ, SIG, SON), install firmware version 103 / 205 on your RF60X / RF60.

    Nikon D750 users please read this thread: 

    Fujifilm EF-X500 users please read this thread:

    Feel free to suggest an improvement or share product ideas. Contact us directly at info@cactus-image.com.  At Cactus, we listen. 
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